Request For Support

Request for Technical Support

To request technical support, please fill out the following online form and a technical support engineer will contact you shortly. Fields marked (*) are required. Thank you.

Request for Customer Service

MC Fiber Solutions offers live customer support from 9:00am-5:00pm PDT. We welcome customers to call: 1-530-521-8509 during these hours to request customer service, or you can fill out the online form below and a customer service representative will contact you shortly. Fields marked (*) are required. Thank you.

Request for Product Info

To request more information regarding our products, please fill out the following online form and a customer service representative will contact you soon. Fields marked (*) are required. Thank you.

Request for RMA

Please see instructions for your RMA at the bottom of this page. Fields marked (*) are required. Thank you.

Request for Volume Pricing

To request volume pricing of any of our products, please fill out the following online form and a customer service representative will contact you immediately. Fields marked (*) are required. Thank you.

Product Details

RMA Return Instructions

Please complete the above RMA form with all the necessary information.
RMA number shall be issued within two business days upon receipt of completed request form. Once assigned, the RMA number is valid for only 15 days.
Please mark the RMA Number on every package to be returned. Unauthorized and unmarked packages may be returned upon the discretion of MC Fiber Solutions RMA Department at the shipper's expense.
Ship your authorized return via prepaid with a copy of this RMA form enclosed.
All claims for incomplete, defective, and/or missing accessories/products must be made within 10 days of order receipt.
Please call our RMA Department if you have any special requests or questions about the RMA process.
CREDIT/REFUND POLICY
MC Fiber Solutions will credit authorized returns made within 45 days of the invoice date.
All products must be returned in re-sellable condition and in its original packaging. Incomplete returns for credit may be subjected to a 20% restocking fee upon the discretion of MC Fiber Solutions' RMA department.
Any requests for return made after 45 days may be approved by the discretion of MC Fiber Solutions' RMA department and may be subjected to a 20% restocking fee.
WARRANTY
All MC Fiber Solutions' products are backed by a 5-year warranty (from the date of the original invoice or sales receipt) on parts and labor. Resell products are subject to their manufacturer's warranties. All charges shall be billed for any repairs requested outside of the warranty period.